by Ross Kingsley | Feb 9, 2025 | RESTAURANT BUSINESS: BEHIND THE KITCHEN DOOR
When it comes to running a restaurant, cleaning forms one of the backbones of a successful operation. If you’ve ever watched a restaurant rescue show, you’ll notice one consistent theme: it always begins with a deep cleaning and a lot of scrubbing floors and walls. This isn’t just for dramatic effect—cleanliness is vital for food safety, customer satisfaction, as well as staff morale and discipline.
The Importance of Daily Kitchen Cleaning
A restaurant kitchen is a high-traffic, high-mess environment. By the end of service, surfaces are often coated in grease, food debris, and spills. That’s why a thorough cleaning at closing time is non-negotiable. This includes wiping down all countertops, cleaning cutting boards, scrubbing floors, and sanitizing sinks. Regular deep cleaning of ovens, exhaust fans, and refrigerators is also crucial to prevent the buildup of bacteria and mold. A clean kitchen not only ensures compliance with health codes but also sets the tone for efficient operations the next day.
Cleaning During Service
Intermittent cleaning of cooking surfaces and grills is another critical aspect of restaurant hygiene. During service, grills accumulate grease and charred food remnants, which can impact the flavor of dishes and even pose a fire hazard. Establishing a routine for wiping down surfaces and deglazing grills between busy periods keeps your kitchen functional and your dishes consistent in quality.
Bar Utensil Cleaning Routine
The bar area is often the busiest and most visible part of a restaurant, making cleanliness here a priority. Glassware, shakers, and utensils should be cleaned immediately after use to prevent sticky residue and cross-contamination. Dedicated bar sinks with proper soap and sanitizer solutions are essential. In addition, the bar area should be wiped down frequently, especially in areas prone to spills.
Restroom Cleaning
Restrooms are the deciding factor for customers when judging cleanliness. A spotless dining room is immediately overshadowed by dirty toilets. Cleaning restrooms every hour is a best practice, especially during peak hours. Regular checks should include replenishing toilet paper, soap, and paper towels while wiping down high-touch areas like door handles and faucets. It is an added cost factor, but an essential investment in success.
Dining Room Cleanliness
The dining room is the face of your restaurant. Every table should be wiped down and reset as soon as customers leave. Floors should be swept regularly, and spills should be cleaned immediately. A clean and inviting dining area ensures a positive impression on diners and enhances their overall experience.
In a restaurant, cleanliness isn’t just about appearances; it’s about creating a safe, welcoming, and efficient environment. Building strong cleaning habits from the start will set the foundation for a successful operation.
Image Credit: https://freepik.com/
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© CHURRASCO PHUKET STEAKHOUSE / ALL RIGHTS RESERVED
>>> Reprinting, reposting & sharing allowed, in exchange for a backlink and credits <<<
Churrasco Phuket Steakhouse serves affordable Wagyu and Black Angus steaks and burgers. We are open daily from 12noon to 11pm at Jungceylon Shopping Center in Patong / Phuket.
We are family-friendly and offer free parking and Wi-Fi for guests. See our menus, reserve your table, find our location, and check all reviews here:
https://ChurrascoPhuket.com/
#Churrascophuket #jungceylon #phuketsteakhouse #affordablewagyu #wagyu
by Ross Kingsley | Feb 9, 2025 | RESTAURANT BUSINESS: BEHIND THE KITCHEN DOOR
In today’s fast-paced and competitive dining industry, personalised service has never been more important. While quality food and a welcoming ambiance are fundamental, it’s the human touch that turns a good dining experience into a great one. Personalised service creates lasting memories, builds guest loyalty, and distinguishes restaurants in a crowded market.
For diners, the appeal of personalised service lies in feeling valued. When staff remember a regular guest’s favourite dish, accommodate specific dietary needs, or go the extra mile to celebrate a special occasion, it makes customers feel appreciated. These thoughtful gestures transform the dining experience into something unique, fostering a sense of connection and belonging. Guests who feel cared for are more likely to return and recommend the establishment to others.
Loyal customers are a restaurant’s best ambassadors. Word-of-mouth referrals remain one of the most powerful ways to attract new patrons, and happy guests are eager to share their positive experiences. Personalised service drives this goodwill, ensuring diners not only enjoy their visit but also advocate for the restaurant.
In a competitive landscape, where many restaurants offer similar menus and pricing, the personal touch is a powerful differentiator. While technology has streamlined operations and introduced conveniences like online reservations, it cannot replicate the warmth of genuine human interaction. Guests appreciate the effort to make their dining experience smooth and effortless, and this emotional connection is invaluable.
Ultimately, exceptional service isn’t just about meeting expectations — it’s about exceeding them. By prioritising personalised service, restaurants can create meaningful moments that encourage repeat business and foster long-term success. Great food may bring guests in, but it’s the thoughtful service that keeps them coming back and spreading the word.
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© CHURRASCO PHUKET STEAKHOUSE / ALL RIGHTS RESERVED
Churrasco Phuket Steakhouse serves affordable Wagyu and Black Angus steaks and burgers.
We are open daily from 12noon to 11pm at Jungceylon Shopping Center in Patong / Phuket.
We are family-friendly and offer free parking and WiFi for guests.
See our menus, reserve your table, find our location, and check all reviews here:
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#churrascophuket #jungceylon #phuketsteakhouse #affordablewagyu #wagyu
by Ross Kingsley | Feb 2, 2025 | RESTAURANT BUSINESS: BEHIND THE KITCHEN DOOR
Food security is not only a highly critical issue in the restaurant industry, but one of ethics too. As a restaurateur, ensuring the safety and quality of food has to be a given, but achieving this is not without its challenges. Problems often arise during food transportation, such as delayed deliveries, the need for temperature-controlled environments, or contamination. These issues can quickly lead to compromised food safety, resulting in customer or staff illnesses. Addressing these challenges is essential for maintaining a reputable and successful restaurant.
Steps to Address Food Security Issues
To tackle food security concerns, it’s important to approach them systematically. Start by sourcing a reliable food transportation company in your area. Thoroughly research options to find one that offers quality service without inflating your costs. A dependable supplier ensures your ingredients arrive fresh, on time, and in proper condition.
Another crucial step is staff training. Ensure your team is well-versed in proper health and hygiene practices. This includes washing hands, wearing gloves, hairnets, and clean uniforms, and using sanitized equipment and tools. Regular training sessions can help reinforce these practices and maintain high standards in your restaurant.
Investing in a cloud-based access control system for food storage areas can further bolster security. By limiting access to specific employees, you reduce the risk of contamination or mishandling of food supplies.
Prioritizing Safety Over Cost
When faced with uncertain circumstances, always prioritize safety. For example, if your refrigerator breaks down and the duration of the malfunction is unknown, discard perishable items immediately, even if it means incurring extra costs. Cutting corners in such situations can lead to severe consequences, including customer illnesses and lasting reputational damage.
To further enhance food security in larger operations, consider hiring a food safety auditor. These professionals can assess your operations, identify potential risks, and help you obtain the necessary certifications to reassure your customers of your commitment to quality and safety.
By prioritizing food security, you not only safeguard your customers but also build a strong foundation for a successful restaurant business.
Image Credit: https://freepik.com
_ _ _
© CHURRASCO PHUKET STEAKHOUSE / ALL RIGHTS RESERVED
>>> Reprinting, reposting & sharing allowed, in exchange for a backlink and credits <<<
Churrasco Phuket Steakhouse serves affordable Wagyu and Black Angus steaks and burgers. We are open daily from 12noon to 11pm at Jungceylon Shopping Center in Patong / Phuket.
We are family-friendly and offer free parking and Wi-Fi for guests. See our menus, reserve your table, find our location, and check all reviews here:
https://ChurrascoPhuket.com/
#Churrascophuket #jungceylon #phuketsteakhouse #affordablewagyu #wagyu
by Ross Kingsley | Jan 26, 2025 | RESTAURANT BUSINESS: BEHIND THE KITCHEN DOOR
Restaurants are dynamic and volatile environments, where collaboration between the kitchen and service teams is essential. Yet, these two groups often experience friction due to their distinct roles and priorities. Understanding these differences—and addressing the tension they create—can foster a more cohesive and productive workplace.
Traditional Differences
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Work Environment: Kitchens are high-pressure spaces focused on precision, timing, and execution. In contrast, the service team operates in a customer-facing environment, juggling hospitality and problem-solving.
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Guest Interaction: A critical difference lies in how each team deals with customer feedback. Servers are directly confronted with complaints, bearing the brunt of guest frustrations, whether about food, delays, or errors. Kitchen staff, shielded from this interaction, may not grasp the emotional toll such exchanges take.
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Blame Dynamics: Kitchen teams often attribute guest complaints to service errors, assuming that servers miscommunicated orders or mishandled requests. This tendency can create resentment within the service team, who may feel unsupported in their efforts to mediate between guests and the kitchen.
Mitigation and Prevention
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Cross-Training: Having servers spend time in the kitchen and kitchen staff observe the floor during service helps build empathy and a clearer understanding of each team’s challenges.
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Feedback Systems: Establish a structured feedback loop where complaints and compliments are shared with both teams. This ensures everyone understands the root causes and works together on solutions.
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Clear Processes: Implement clear communication protocols, such as detailed order management systems, to minimize misunderstandings and mistakes.
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Collaborative Culture: Managers should promote a culture of shared responsibility, emphasizing that both teams contribute equally to the guest experience.
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Team-Building: Activities outside of work strengthen relationships and reduce the tendency to assign blame. Friends work together better than antagonists.
By addressing these traditional differences head-on, restaurants can cultivate a supportive environment where the kitchen and service teams work together seamlessly, enhancing the overall dining experience for the most important people around – the restaurant’s guests.
Image Credit: https://freepik.com
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© CHURRASCO PHUKET STEAKHOUSE / ALL RIGHTS RESERVED
>>> Reprinting, reposting & sharing allowed, in exchange for a backlink and credits <<<
Churrasco Phuket Steakhouse serves affordable Wagyu and Black Angus steaks and burgers. We are open daily from 12noon to 11pm at Jungceylon Shopping Center in Patong / Phuket.
We are family-friendly and offer free parking and Wi-Fi for guests. See our menus, reserve your table, find our location, and check all reviews here:
https://ChurrascoPhuket.com/
#Churrascophuket #jungceylon #phuketsteakhouse #affordablewagyu #wagyu
by Ross Kingsley | Jan 19, 2025 | RESTAURANT BUSINESS: BEHIND THE KITCHEN DOOR
Starting a restaurant is an exciting venture, but when multiple partners are involved, the road to success will become challenging. Partnerships can bring diverse expertise and shared financial responsibilities, but they can also lead to misunderstandings and conflicts if not managed properly. Here’s why partnership structure matters and how to navigate the potential pitfalls.
The Challenges of Multiple Partners
Churrasco Phuket Steakhouse has two partners, one with decades of hands-on senior hotel and restaurant experience, the other one with a long history of diverse investments and a background in publishing and advertising. This already brings up divergent opinions, but having multiple partners involved means balancing different visions, expectations, and contributions. Some partners might be silent investors, contributing only capital, while others may be actively involved in operations. Disagreements can arise when responsibilities are unclear or when active partners feel overburdened while silent partners expect high returns. Uneven workloads and differing risk tolerances can also create tension.
Silent vs. Active Partners
Silent partners are not involved in day-to-day operations, whereas active partners play a direct role in managing the restaurant. This distinction must be very clearly outlined. Silent partners might expect their contributions to be acknowledged in decision-making, but their lack of operational expertise can lead to unrealistic demands. Active partners, on the other hand, may feel resentful if they perceive an imbalance in effort versus reward.
Defining Roles and Responsibilities
Clearly defining responsibilities is crucial to avoiding conflicts. Each partner should know their role, whether it’s managing finances, overseeing kitchen operations, marketing, or customer relations. Document these roles in a formal agreement to ensure everyone is on the same page.
The Importance of a Partnership Agreement
A detailed partnership agreement is essential. It should include capital contributions, profit-sharing arrangements, exit strategies, and conflict resolution mechanisms. Without this legal framework, minor disputes can escalate into major legal or operational challenges.
Conflict Resolution
Even with a clear agreement, conflicts are inevitable. Establish a process for resolving disputes early on. Mediation or arbitration can help de-escalate issues before they harm the business. Regular meetings to review performance, share concerns, and align goals can also foster transparency and mutual understanding.
Rules of Conduct: Discounts and Free Meals
Partners should agree on rules regarding discounts, free meals, and perks. Misuse of these privileges can lead to financial strain and resentment among staff. Set clear limits on how often partners and their families can enjoy these benefits, ensuring they align with the restaurant’s budget and policies.
In conclusion, starting a restaurant with partners requires clear communication, structured agreements, and a shared vision. Addressing these areas proactively will help build a partnership that thrives, ensuring the restaurant’s success.
Image Credit: https://freepik.com
_ _ _
© CHURRASCO PHUKET STEAKHOUSE / ALL RIGHTS RESERVED
>>> Reprinting, reposting & sharing allowed, in exchange for a backlink and credits <<<
Churrasco Phuket Steakhouse serves affordable Wagyu and Black Angus steaks and burgers. We are open daily from 12noon to 11pm at Jungceylon Shopping Center in Patong / Phuket.
We are family-friendly and offer free parking and Wi-Fi for guests. See our menus, reserve your table, find our location, and check all reviews here:
https://ChurrascoPhuket.com/
#Churrascophuket #jungceylon #phuketsteakhouse #affordablewagyu #wagyu
by Ross Kingsley | Dec 27, 2024 | RESTAURANT BUSINESS: BEHIND THE KITCHEN DOOR
A restaurant’s website serves as its front door to the online world. While some restaurant owners might think redirecting potential customers to a Facebook page suffices, this approach falls short. A fully developed and regularly updated website not only enhances credibility but also improves the restaurant’s credibility and the overall customer experience for customers.
A dedicated website offers unparalleled flexibility in presenting your brand and gives you complete control over design, functionality, and content. A well-structured website with important and clearly marked sections ensures that visitors quickly find all information they need in one place, and without distractions.
Why These Sections Matter
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Home: This is the first impression you make. An inviting homepage with stunning visuals and a clear call-to-action sets the tone.
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About: Share your story, philosophy, and what sets your restaurant apart. This personal touch builds a connection with potential customers.
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Menus: Diners want to explore your offerings before they visit. Well structured menus with enticing photos and descriptions make all the difference.
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Reservation: Simplify the booking process with an easy-to-use reservation system, ensuring fewer missed opportunities.
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Location: Make it effortless for customers to find you with maps and clear directions.
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Reviews: Showcase positive feedback via links from all usual reviews sites to build trust and credibility.
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Blog: Engage your audience with stories, behind-the-scenes content, and tips from your kitchen, which also will assist with your SEO.
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Video: Videos can bring your restaurant’s ambiance and dishes to life, providing a richer sensory experience.
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Contact: Make communication seamless with a dedicated contact page and links to all your communication and social media channels.
Going low rent by redirecting domain traffic to a Facebook page comes across as a cost-cutting fudge. In contrast, a polished website conveys that you’re serious about your business and the experience you offer. Investing in such a website means investing in your restaurant’s brand, success, building trust, and standing out in an extremely competitive industry.
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© CHURRASCO PHUKET STEAKHOUSE / ALL RIGHTS RESERVED
Churrasco Phuket Steakhouse serves affordable Wagyu and Black Angus steaks and burgers. We are open daily from 12noon to 11pm at Jungceylon Shopping Center in Patong / Phuket.
We are family-friendly and offer free parking and Wi-Fi for guests. See our menus, reserve your table, find our location, and check all reviews here:
https://ChurrascoPhuket.com/
#Churrascophuket #jungceylon #phuketsteakhouse #affordablewagyu #wagyu
