Guest Reviews: Credibility In The Crossfire

Guest Reviews: Credibility In The Crossfire

As a restaurant owner, I welcome honest feedback. It helps us grow, keeps us accountable, and drives business. But over the past few years, online reviews have shifted from being helpful to increasingly hazardous. What once empowered consumers and businesses alike is now riddled with credibility issues, flawed filtering systems, and an absence of accountability…

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