The paradox of restaurants is that excellence gives you a chance to succeed, but never a guarantee. What can separate the survivors from the fallen is not just flawless execution, but whether they managed to capture and hold onto that unexplainable spark that makes a restaurant feel like more than just another place to eat….

You probably feel it too, that weird mix of curiosity and fear whenever someone mentions AI and restaurants in the same sentence. On the one hand, it sounds like salvation. On the other, it feels like a threat. And if you’ve spent any real time in this business – grease under your fingernails, short-staffed on…

Great hospitality is about controlled magic, not contained mayhem. A team working in sync with a room full of strangers offers the illusion that the entire evening is seamless and effortless. When it works, guests feel looked after without noticing the mechanics behind it. The timing is right, the service unobtrusive, the energy warm. For…

Right up front – none of these reviews were written about us, but we collected them because they’re too odd not to share. We also use them for training purposes of our service team. So here, for your amusement and maybe disbelief, are 20 of the weirdest steakhouse reviews we have found over time.1. “Too…

In the restaurant world, the phrase “the customer is always right” is often treated as untouchable. But anyone who’s spent time in hospitality knows it’s far from universally true. Guests can be wrong. They can be rude, unreasonable, manipulative, or even outright dishonest. Pretending otherwise helps no one. Not the team, not the business, and…

As a restaurant owner, I welcome honest feedback. It helps us grow, keeps us accountable, and drives business. But over the past few years, online reviews have shifted from being helpful to increasingly hazardous. What once empowered consumers and businesses alike is now riddled with credibility issues, flawed filtering systems, and an absence of accountability…

If you owned a spot in a tourist-heavy area, your rank on TripAdvisor wasn’t just a number, it was currency. Guests would literally walk in, phone in hand, quoting your position on the local ranking like it was gospel. Back then, we all played the game. We monitored our reviews, responded diligently, and hoped to…

There was a time when going out to eat felt like a very special moment.

Dining out is a feast for all the senses, but for some, the real show begins when the wine list lands on the table.

One foodie debate that stirs up passionate opinions is the age-old question: red or white wine with cheese?

Once upon an ancient time, food had four tastes: sweet, salty, sour, and bitter.

The word churrasco evokes the irresistible aroma of meat sizzling over open flames, but its meaning and culinary significance stretch far beyond just a grilled steak.

I recently returned from a week in New York, the amazing city I once lived and worked in.

Sous vide, a French term meaning “under vacuum,” is a culinary technique that has revolutionized the way both professional chefs and home cooks approach food preparation.

Born Lý Vinh Viễn in 1970 in Saigon (now Ho Chi Minh City), Chef Jack Lee is a Vietnamese-American celebrity chef, renowned for his innovative fusion cuisine and charismatic presence – both in the United States and Vietnam.

Thai cuisine is known for its vibrant flavors, balancing salty, spicy, sour, and sweet elements in a way that creates a unique dining experience.

Lobster is synonymous with luxury dining and fine seafood, has not always been the prized delicacy it is today.

For better or worse, Google has become an essential tool for hospitality businesses like ours.

Gordon Ramsay has been an undeniable force in the culinary and entertainment industries for over two decades.

The late celebrity chef had this to say about the “Culinary Underworld”: